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Frequently Asked Questions

Please consult our FAQ to find answers to your questions and how to use website.

Order Questions

How do I order?

It's easy to order from {storeName}. If this is your first time purchasing from our store, just follow these three easy steps: 1. Browse the catalog. 2. Add the item you want to your shopping cart. 3. Complete the checkout flow. You will be asked for your e-mail address and a password to register yourself as a customer. Then, the next time you shop with us, we will have your information already stored, and you won't need to input it again.

How can I pay?

We accept Visa and MasterCard. When you are checking out, you will be prompted to enter your credit card number for payment.

Is it safe to use my credit card?

We guarantee that every transaction you make at {storeName} will be 100 percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at {storeName}. If you feel more comfortable, you may enter only your cards last five digits and its expiration date. Once you have fully submitted your order, you may phone in the rest of your card number.

How do I track my order?

You can review the status of any order you have placed at {storeName} simply by clicking the My account link at the top of every page. From there, you will be able to view or modify any order that has yet to enter the shipping process.

Account Questions

Help, I cannot sign in
If you have forgotten your password, click the Sign In link and then click on the link that says "Do you need your password e-mailed to you? Click here." Fill out the e-mail address and the password will be automatically sent to your email address provided when you registered.

Where can I view a record of my past purchases?
You can sign into your account, go to My Home Page and see your purchase history.

How do I update my information?
Sign on to your account and edit your profile.—My Details in My Home Page??

I forgot my account password, how do I get it?
If you have forgotten your password, click the Log In/Register link and then click on the link that says "I have forgotten my password”. Click here. Fill out the e-mail address, and the password will be automatically sent to your e-mail address provided when you registered..

How do I sign up to receive or unsubscribe to emails?
Sign in to your account, go to My Home Page and click on my account/my details and click the button next the statement, “Yes, send me newsletters”. Or you can uncheck the button to unsubscribe.

Why do I choose a dealer?
Your local retailer is your first line of support for all your embroidery needs and questions.  Visit your local retailer often to see the latest in sewing and embroidery.

How do I change my dealer?
Sign in to your account and update your profile.

Can I set a preferred format?
Yes, when you register as a new customer you can choose a preferred format of your choice so that it is always pre-selected when you buy a design. You can also choose your preferred format before placing an embroidery design in the shopping cart. Simply choose the preferred format in the scroll down list and click “set as my default format”.
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